Consumer Product Warranty Policy

Limited Warranty Coverage

MTI Industries, Inc. warrants that our products will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase. This limited warranty applies only to the original purchaser of the product and is non-transferable.

What This Warranty Covers

This warranty covers defects in materials or workmanship in our products when used in accordance with the provided instructions. During the Warranty Period, we will, at our discretion, replace, or refund the purchase price of any defective product, provided the defect is verified by our team.

What This Warranty Does Not Cover

This warranty does not cover:

  • Damage caused by misuse, abuse, neglect, or improper maintenance.
  • Normal wear and tear, including cosmetic damage such as scratches or dents.
  • Products modified or repaired by unauthorized third parties.
  • Damage resulting from accidents, environmental factors, or unauthorized use.
  • Products purchased from unauthorized resellers or second-hand sources.

How to Make a Warranty Claim

To initiate a warranty claim, contact our customer support team at sales@mtiindustries.com or (800) 383-0269 within the Warranty Period. You must provide:

  • Proof of purchase (e.g., order number or receipt).
  • A description of the issue, including photos or videos if applicable.

We may request that you return the product to us for inspection. If the claim is approved, we will cover shipping costs for the return and replacement. If the claim is denied, you will be responsible for return shipping costs.

Replacement Process

If we determine the product is defective, we will:

  1. Replace the product with a new unit of the same or equivalent model.
  2. Issue a refund of the original purchase price (excluding shipping costs) if replacement is not feasible.

Replaced products are warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer.

Limitation of Liability

To the maximum extent permitted by law, this warranty is your sole and exclusive remedy. We are not liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or use, arising from the use or inability to use our products.

Contact Us

For questions or to initiate a warranty claim, please contact:

  • Email: sales@mtiindustries.com
  • Phone: (800) 383-0269
  • Address: 206C Tequesta Dr, Destin, FL 32541

Note: This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.