Shipping & Returns Policy

Shipping Policy

Order Processing

Orders are typically processed within 1-2 business days of purchase. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods and Costs

We offer the following shipping options:

  • Standard Shipping: 5-7 business days, costs vary by location.
  • Expedited Shipping: 2-3 business days, costs vary by location.
  • International Shipping: Available to select countries. Delivery times and costs vary based on destination.

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. All shipping fees are non-refundable unless the order is incorrect or damaged upon receipt.

Delivery

We strive to deliver your order within the estimated timeframes provided at checkout. However, delays may occur due to weather, carrier issues, or other unforeseen circumstances. [Your Company Name] is not responsible for delays beyond our control.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us at sales@mtiindustries.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and may provide a replacement or refund at our discretion.

Returns Policy

Return Eligibility

We accept returns for most products within 30 days of delivery, provided the item is:

  • Unused, in its original condition, and in the original packaging.
  • Accompanied by proof of purchase (e.g., order number or receipt).

The following items are non-returnable:

  • Customized or personalized products.
  • Products damaged due to misuse or improper handling.

How to Return an Item

To initiate a return:

  1. Contact our customer support team at sales@mtiindustries.com] or (800) 383-0269 to request a Return Merchandise Authorization (RMA) number.
  2. Package the item securely, including the original packing materials and the RMA number.
  3. Ship the package to the address provided by our team, using a trackable shipping method.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item). We recommend retaining proof of shipment until the return is processed.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to the original payment method within 5-10 business days. Original shipping costs are non-refundable, and a restocking fee of 15% may apply for opened or used products.

Exchanges

If you need a different item, please initiate a return for the original product and place a new order for the desired item. This ensures faster processing, as we do not offer direct exchanges.

Contact Us

For questions about shipping or returns, please contact:

  • Email: sales@mtiindustries.com
  • Phone: (800) 383-0269
  • Address: 206C Tequesta Dr, Destin, FL 32541

Note: This policy is subject to change without notice. Please check our website for the most current version.